Refund Policy of UniversalIndexPortal
Last Updated: March 1, 2023
Thank you for ordering with UniversalIndexPortal, accessible from universalindexportal.sbs. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy has been established to give you a clear understanding of our commitment to customer satisfaction.
Returns
You have 30 minutes from receiving your order to notify us of your intention to return any item from your order. Unfortunately, beyond this period, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you a notification email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Pizza Lane, Rome, 00184, Italy.
Shipping
To return your product, you should mail your product to: Pizza Lane, Rome, 00184, Italy. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions on how to return your item to us, please contact us at +39 06 1234 5678.
Changes to This Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.
This Refund Policy is effective as of March 1, 2023, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.